Contact Reds Hair & Co.

Ready to book, or need a little help choosing the right service? Get in touch with our team and we'll point you in the right direction. We can help with hair colouring, balayage and highlights, colour correction, cutting, treatments, special occasion hair and makeup and mens hair. Use the form below or call us to talk through your appointment.

(07) 4032 0445 Book online

Visit us: Unit 4, 137 Collins Ave, Edge Hill QLD 4870
Call us: (07) 4032 0445
Trading hours: Tuesday: 9:00am – 5:00pm
Wednesday: 9:00am – 5:00pm
Thursday: 9:00am – 8:00pm
Friday: 9:00am – 5:00pm
Saturday: 9:00am – 4:00pm

Get In Touch

Booking Deposits

To secure your appointment, we ask for a 30% deposit, which is deducted from the total cost of your service on the day. The deposit helps us reserve that time especially for you. • New guests, and guests who haven't visited in more than six months, are asked to pay a 30% deposit when booking via a secure payment link • Guests with a recurring appointment receive a secure payment link seven days before their booking • Guests with repeated late cancellations or missed appointments may be asked to prepay a larger portion, or the full cost, of a future service

Changing or Cancelling Your Appointment

We know plans can change. If you need to cancel, reschedule or adjust your appointment, please give us at least 48 hours notice so we have a chance to offer the time to another guest. You can manage your booking online up to 48 hours beforehand using the mobile number linked to your appointment. • Changes made with more than 48 hours notice will have the deposit transferred to the new appointment • Appointments cancelled or rescheduled with less than 48 hours notice may forfeit the deposit • Missed appointments without notice may incur a cancellation fee If you're unsure what applies to your booking, please contact our team and we'll help.

Appointment Confirmations

We'll send an SMS reminder four days before your appointment and ask you to reply YES or NO to confirm. If we don't hear back, our team may contact you directly. Appointments that remain unconfirmed may be released to guests on our waitlist.

Before Your Appointment

You'll receive a confirmation email with the services you've booked. If you'd like to make a change, please let us know as early as you can so we have the best chance of adjusting the appointment. We'll do our best with changes requested on the day, although timing and availability may limit what we can accommodate. Guests enrolled in our VIP Loyalty Program receive deposit exemptions and other booking benefits, with terms and conditions applying.

Late Arrivals and Our Redo Policy

If you're running late, please give us a call. Arriving more than fifteen minutes late may mean we need to adjust the service or reschedule your appointment so we don't run behind for the guests booked after you. We want you to feel happy with your hair. If you have a concern about a service, please contact us within seven days so we can review it and make adjustments where appropriate. As hair is a personalised service, refunds aren't provided for a change of mind or where the agreed service was carried out as discussed during your consultation.

Respect, Communication and Getting Help

We want Reds Hair & Co to feel welcoming and professional for every guest, and we appreciate respectful communication with our team. If you have a question about an appointment, deposit or salon policy, please get in touch. Concerns can also be raised directly with the salon owner. We appreciate your support and look forward to welcoming you into the salon.

Ready to book? Head to our online booking page.

(07) 4032 0445 Book online